Resources - FAQs

Donations

• Q. Is my donation tax deductible?
  A. Yes, donations over the minimum amount of $2.00 are tax deductible. When you complete the online donation process an official receipt will be forwarded to your email address.
• Q. Does the site accept overseas donations?
  A. Yes
• Q. Is there a minimum amount I can donate?
  A. No, there is no minimum; however we recommend at least $20.
• Q. Can I donate anonymously?
  A. Yes, simply tick "I'd like my donation to be anonymous" on the donation form. The amount will still show up on the web page of the person you are sponsoring, but without your name. Should you wish to make a general donation to JDRF not associated with the Ride to Cure Diabetes, you can do so via phone or online. Details of how to do this are available at www.jdrf.org.au/donate.
• Q Is your donation site secure?
  A. This website is hosted by efirst, the owners of payments.com.au, who are experts in payment security. Every payment made is fully secured using very high level encryption technology. The real time payment system authorises a payment within 6-10 seconds of clicking the sponsor button. The site uses 128 bit SSL (Secure Sockets Layer) between your browser and our website, and 1024 bit java encryption (with a double 56 bit DES key) between our website and the Australian Banking Network. What this means to you as a user is that you have more chance of having your credit card details misused when paying for something in person, than through our website.
• Q. How do I know if my donation was successful?
  A. If you have provided a valid email address, you will receive a receipt via email shortly after you complete the donation process. You should also see your donation listed on the page of the person you are sponsoring.
• Q. Will I/my sponsor receive a receipt for an online donation?
  A. Yes, a receipt will be sent to the email address you provide.
• Q. What types of payment do you accept?
  A. The online system accepts Visa, Mastercard, and American Express. Donations can be made to Riders in person by cash or cheque.

Fundraising

• Q. What is the address of my personal website?
  A. Every participant has a unique website address, known as a URL. Please check your registration confirmation email for your URL or search for yourself on the "Sponsor a Participant" page to see what your URL is.
• Q. How do I upload a photo?
  A. To upload a photo, log onto the site using your email address and the password you set. On the left hand side you will see menu options with boots on them. Click on "Edit Personal Page." You should see an "Edit Image" option on the page. Note that the image should be less then 1MB and should be in jpeg (.jpg) format.
• Q. How do I email people to a) invite them to join my team b) ask for donations?
  A. To invite people to join your team, you simply send them an email from your email client with the registration URL for the Ride: www.jdrf.org.au/ride. To send an email asking for donation, log onto the site using your email address and the password you set. On the left hand side you will see menu options. Click on "Email Donors" and follow the directions on the site.
• Q. Do cash and cheque donations contribute towards my fundraising progress?
  A. Yes. Receipt book deposits made at Westpac during the Ride to Cure Diabetes campaign will show on your personal web page and contribute towards your target
• Q. Do I still receive a paper receipt book?
  A. Yes. You will receive a receipt book in the post within two weeks of registering. Use this for donors who would like to give you cash or cheques. Make sure you bank in deposits regularly at any Westpac bank.
• Q. What do I do with cash and cheque donations?
  A. Money raised through cash or cheques can be banked at any Westpac Bank using the deposit slip in the back of the receipt book. It's important to bank the money using only the official deposit slips, otherwise your hard earned fundraising dollars won't be attributed to your personal and team totals!
• Q. Are there any fundraising guidelines?
  Yes, you will need to have your minimum fundraising target banked before 21 January 2011. In addition participants requiring accommodation and/or flights are required to have at least $1000 banked by Friday 12 November 2010.

General

• Q. Where does the money I raise for Ride to Cure Diabetes go?
  A. The money goes to funding promising type 1 diabetes research in Australia, as selected by a committee of medical experts and laypeople. For more details please visit www.jdrf.org.au/about-jdrf-australia/where-your-money-goes
• Q. Where can I learn more about JDRF?
  A. You can learn more by checking out the "About JDRF" tab on the top menu. If you would like additional information, please visit www.jdrf.org.au
• Q. What is the cancellation policy?
  A. JDRF is bound by contracts with several different organisations to make this event possible. This means that JDRF must provide guarantees by certain deadlines, resulting in established costs that must be covered. A Rider cancellation policy has been established to ensure that these obligations are met. JDRF reserves the right to cancel any person’s participation at any stage should, in JDRF’s opinion, it is unlikely the rider will meet the minimum fundraising goal of the participation package they have selected. Please download the 2011 Participant Guide document from Resources section.
• Q. How will I know what flight I am booked on?
  A. If you are eligible for flights to the event (Full Package Riders and Non-Riding Supporters) JDRF will contact you in November to get you to choose identified flights on Friday 21 and Sunday 23 January. JDRF’s travel agent will then make the booking and advise you of your flights details.

Registration

• Q. How do I register?
  A. You can register for the Ride to Cure Diabetes on this site by clicking on the Register Now button.
• Q. Okay, so I've registered myself, what do I do next?
  A. You can send a link to your personal website to your friends and family, and use the receipt book, to start asking for donations. Visit the Resources section of the website for ideas to help fundraise.
• Q. I am going to register as a Team Leader. How do I register? How does my team register?
  A. First, go through the registration process, selecting the "Register as a new team captain" option on page 1. On page 2 you will be given the opportunity to your name your team. Once you have registered you will have both a personal website to use for fundraising and a team website where you can view the progress of your team. You must register prior to your team members registering or they will not be part of your team in the system. After you have registered, ask your prospective team members to register at http://www.jdrf.org.au/Ride. Be sure to let them know the team name you have chosen. Each member should select the "Register as a team member" option on page 1 of registration. On page 2 of the registration form, the member will simply select the name of your team and that will associate them with the Ride site and the team. As team members register you will be able to view them on your team webpage.
• Q. Does everyone have to register for the Ride?
  A. Yes. JDRF will work with you to help you achieve your fundraising goals. In addition, registered participants are able to use our online fundraising system.
• Q. What if my friend/family member/team member does not have access to email to register?
  A. As the website is the easiest way to raise funds, we strongly recommend that anyone with email access register via the website. If someone on your team does not have email access, they can register via fax. You can download the fax form from the Resources page.
• Q: I’ve just realised I’ve registered for the wrong team or as the wrong type of participant. What should I do?
  A: As long as you have not received any on-line donations, we can delete your registration so that your email account is freed up to re-register correctly. Let us know via the “contact us” link that you need us to do so.
• Q: Can I be a Non-Riding supporter and be a member of a team.
  A: Yes. Non-Riding supporters must register to support a registered Rider. If the Registered Rider is a member of a team then the Non-Riding supporter will become a member of that team

Ride Day

• Q. What should I take with me on the Ride?
  A. All Riders should carry with them: Helmet (on your head), Mobile phone, Sunscreen, Water bottle, Energy bars, Course Map, Basic tools, spare tube(s) in a repair kit.
• Q. What do I do once I finish my Ride?
  A. The Start and Finish lines are located at the Jacobs Creek Visitor Centre (JCVC). JDRF will be hosting a Riders VIP room where participants can unwind after their Ride. JDRF will be providing lunch for all participants. So you can sit back and enjoy, listen to the great music and watch other participants finish. All activities at the JCVC will finish by 5pm.
• Q. What time will my Ride start?
  A. The Ride will start and finish at the Jacob’s Creek Visitor Centre (JCVC) 8.00am - 160km Start 9.00am - 80km Start 10.00am - 35km Start Riders must be at the JCVC no later than 30 minutes prior to their start time.
• Q. Will I have time for breakfast prior to the 8.30am start for the 160km Ride?
  A. JDRF is arranging for the hotel breakfast buffet to be available for Riders from 5.30am
• Q. What support will be provided to me during the Ride?
  A .The Ride route is divided into four sections. Check Points will be located at the start and finish of each section at JCVC, Angaston, Springton and Williamstown. Distances between Check Points are:
  
  Section 1: JCVC to Angaston - 17km
  Section 2: Angaston to Springton - 27km
  Section 3: Springton to Williamstown - 21km
  Section 4: Williamstown to JCVC - 15km
  Section 5 (Optional): Mengler Hill - 20km
  
  Each section will be managed by an experienced Section Manger who will be driving an 11 seater mini bus containing St Johns Ambulance personnel and a bike mechanic. The bus will also have water and food for Riders if required. This bus will circle its section throughout the day to provide support to all Riders. Riders must obey Section Managers instructions at all times. Each Check Point will be coordinated by two volunteers and have water, carbo/electrolyte sports drink, fruit, and glucose candy available for Riders.
• Q. What will the roads be like that I ride on?
  A. You will be riding on normal bitumen roads for the entire course. Normal traffic will operate on these roads and all participants must follow normal road rules. Signs will be placed to advise motorists of cyclists. Road edges will be soft in most cases. Riders must take due care at all times.
• Q. How long will it take me to complete my ride?
  A. Please refer to the pace schedule enclosed in the Resources section of this web site.
• Q. What will JDRF give to take on the Ride?
  A. JDRF will provide you with; a drink bottle, course map with contact phone numbers, an official Ride to Cure Diabetes jersey to wear, rider number and energy bars.
• Q. What time do I have to finish my Ride by?
  A. Section Managers will clear the Ride route from 3.30pm. All Riders not finished after this time will be transported by bus to the JCVC.
• Q. What is the event hot weather policy?
  To minimise risk to participants from adverse weather conditions JDRF has developed a hot weather policy. If temperatures for the event on Saturday are forecast between 35 to 38 degrees celsius the event start times will be changed to: 160km - 7.30am 80km - 8.30am 35km - 8.00am JDRF will also add extra resources such as water stations and other support. If temperatures for the event on Saturday are forecast to exceed 38 degrees celsius the 160km will be reduced to 80km and start at 8.30am. The 35km will start at 8.00am.

Ride Activities

• Q. If I am a Day Package Rider can I buy tickets to Ride activities not included in my package such as Celebration Dinner and Tour Down Under Hospitality?
  A. JDRF will make any spare tickets for these events available in the week prior to the event. Ticket prices will be advised at this time as well.
• Q. What will happen on Friday afternoon?
  A. After registering with JDRF and checking into your room you will be able to get ready for the Friday afternoon function. Dress is smart casual and the afternoon’s activities will include: Welcome drinks and introductions JDRF CEO Welcome, Safety and Ride logistics briefing, Carbo Loading Dinner, Rider jersey presentation, Motivational Speaker, and much more!
• Q. How do I get from my hotel to the Jacob’s Creek Visitor’s Centre?
  A. These two venues are located very close together. In the morning all riders will be encouraged to ride the short distance from your hotel to the start line. A limited number of shuttle bus transfers will be available throughout the day for Riders and non-riding family/supporters to move between your hotel and the JCVC.
• Q. If I am not riding what can I do on the Saturday?
  A. For non-riding supporters JDRF has arranged for mini-bus transfers between the Novotel and JCVC throughout the day. We will be also arranging a trip to the Angaston checkpoint so you can get to see some of the Riders on the road and visit this picturesque village. All non-riding supporters are invited to join us for a BBQ lunch at the JCVC and perhaps indulge in some wine tasting in the afternoon. In addition, as guests of the Novotel Barossa Valley Resort you can use all of the facilities (pool, bar etc) of the hotel.
• Q. What will happen on Saturday night?
  A. The Ride to Cure Diabetes Celebration Dinner will be held on Saturday 22 January 2011 from 6.30pm. Dress is smart casual and the night’s activities will include: Welcome drinks, Award Presentations, Celebration Dinner, Entertainment, And more!
• Q. Do I have to bring any additional money?
  A. Your participation in the event covers your accommodation, all meals, bus transfers and, at selected functions, alcoholic beverages. You will need to be able to pay for any incidentals such as mini-bar, additional alcoholic beverages and food that you may choose to consume, gifts, souvenirs, wine and other items you may want to purchase.
• Q. How will I get to Adelaide airport on Sunday?
  A. All guests will need to check out of the hotel on Sunday morning by 11am. You will have a coach transfer. If you have your own bike, you need to be at the airport at 1.30pm.

Event Sponsors

• Q. Who are the event sponsors?
  A. JDRF relies on the support of the following organisations:
  Cycle Mechanics and Support
  Bernie Jones Cycles www.berniejonescycles.com.au

Technical Support

• Q. What do I do if I have a technical support question?
  A. You can contact us with your question by clicking on the purple "Contact Us" tab on the top of most pages on the Ride website. This will take you to our support form. If we can answer the question easily by email we will do so, otherwise someone from JDRF will call you to discuss your inquiry.
• Q. What do I do if I have forgotten my password?
  A. If you click on the log in button without entering a password, or if the password you have entered is incorrect, the web page will offer you the option of receiving a new password. If you have logged in correctly but would like to change your password, you can do so on the "User Profile" page.